Frequently asked questions

How to shop

• Why shop at Labellov?

  Labellov sells unique vintage luxury goods from the world's most coveted designer houses including Hermès, Chanel, Delvaux, Louis Vuitton and many more. To view a complete list of all our designers, click on the DESIGNERS category. The Labellov Authenticity Label guarantees 100% authenticity. For more information about our authentication process, click here.

• How do I place an order?

  1. Use the BAGS, ACCESSORIES, DESIGNERS and LIFESTYLE links to help you find what you are looking for. You can also shop by browsing our MAGAZINE or alphabetically by designer. 2. Once you have found an item you wish to purchase, click on the ADD TO SHOPPING BAG button next to each item. 3. Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag. 4. Click on PROCEED TO PURCHASE to complete your order. You will be redirected to the check-out page.

• First time orders

  For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

• Are there sales or discounts?

  Labellov.com offers seasonal sales twice a year. To be notified as soon as our sale starts and of further reductions, click here.

• Your account at Labellov

  Register for a free account on Labellov.com and you’ll be able to enjoy the following benefits: • Track your orders and review past purchases • Build a customised Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience • Add alerts to your account so you will be notified of new arrivals • Save your address and card details so you can shop even quicker next time • Manage your account details, address book and email preferences To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details.

• I forgot my password, what now?

  If you have forgotten your password, click here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

• What about my privacy and personal data?

  Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.